Refund policy

We want every plant to arrive healthy and every order to be right. Here's how we handle it.

Live arrival guarantee If a plant arrives damaged or in poor condition, email us within 48 hours of delivery at support@thoughtfulpricks.com with your order number and clear photos of the plant and the packaging. We'll replace it free of charge, or refund it if a replacement isn't available. The 48-hour window matters because it lets us tell shipping damage apart from later care issues, so please open and inspect your order promptly.

Weather losses We include a heat pack free whenever the forecast calls for one, and we hold orders when conditions are colder than packaging can protect. Cold damage on a shipment we chose to send is covered by the live arrival guarantee above, on the same terms as any other damage.

If you ask us to ship during a weather hold, or to an address you know will be unattended in freezing conditions, we will do it, but cold damage on that shipment is not covered. See our Shipping Policy for how cold-weather shipping works.

Live plants Because they're perishable and can't be resold, live plants aren't eligible for standard returns. The live arrival guarantee above is how we make things right on plants.

Other items (apparel, drinkware, supplies) Non-plant items may be returned within 30 days in unused, original condition. Return shipping is the buyer's responsibility unless the item arrived damaged or we made an error.

Refunds Approved refunds are issued to the original payment method. It can take a few business days for your bank or card provider to post the credit.

How to reach us Email support@thoughtfulpricks.com with your order number and we'll take care of you.